Refund policy

30-Day Return Policy

We offer a 30-day return window, which means you have 30 days after receiving your item to request a return.

Return Eligibility

To be eligible for a return, your item must be in the same condition that you received it:

  • Unworn or unused
  • With tags attached
  • In its original packaging
  • Accompanied by the receipt or proof of purchase

How to Start a Return

To request a return, please contact us at dripdrip@packmini.com.

If your return is accepted, we will send you return instructions together with the designated return warehouse address.

Items sent back without first requesting a return will not be accepted.

Questions About Returns

If you have any questions about returns, you can contact us anytime at dripdrip@packmini.com.

Damages and Issues

Please inspect your order upon arrival and contact us immediately if:

  • The item is defective
  • The item is damaged
  • You received the wrong item

We will evaluate the issue and make it right as quickly as possible.

Non-Returnable Items

Certain types of items cannot be returned, including:

  • Custom products
  • Special orders
  • Personalized items
  • Sale items
  • Gift cards

If you are unsure whether your item is eligible, please contact us before requesting a return.

Exchanges

The fastest way to get the item you want is to return the original item first. Once the return is accepted, you can place a separate order for the new item.

European Union 14-Day Cooling-Off Period

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.

To qualify, the item must still be in the same condition that you received it, unworn or unused, with tags, in its original packaging, and accompanied by proof of purchase.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved, your refund will be issued automatically to your original payment method within 10 business days.

Please note that your bank or credit card provider may require additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at dripdrip@packmini.com.