Privacy policy

Last updated: April 18, 2026

Packmini operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the “Services”). Packmini is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term “personal information,” we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified so that it cannot identify or be reasonably linked to you.

Depending on how you interact with the Services, where you live, and as permitted or required by applicable law, we may collect or process the following categories of personal information, including inferences drawn from this personal information:

  • Contact details, including your name, address, billing address, shipping address, phone number, and email address
  • Financial information, including credit card, debit card, payment card details, financial account information, transaction details, payment confirmations, and other payment-related information
  • Account information, including your username, password, security questions, preferences, and settings
  • Transaction information, including the items you view, place in your cart, add to your wishlist, purchase, return, exchange, or cancel, as well as your past transactions
  • Communications with us, including information you include in customer service inquiries or other correspondence
  • Device information, including information about your device, browser, network connection, IP address, and other unique identifiers
  • Usage information, including information regarding your interaction with the Services and how and when you interact with or navigate them

Sources of Personal Information

We may collect personal information from the following sources:

  • Directly from you, including when you create an account, place an order, use the Services, contact us, or otherwise provide us with your personal information
  • Automatically through the Services, including through your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies
  • From our service providers, including when they collect or process personal information on our behalf
  • From our partners or other third parties

How We Use Your Personal Information

Depending on how you interact with us or which Services you use, we may use personal information for the following purposes:

Provide, Tailor, and Improve the Services

We use your personal information to provide you with the Services, including to perform our contract with you, process your payments, fulfill your orders, remember your preferences and items you are interested in, send notifications related to your account, process purchases, returns, exchanges or other transactions, create and manage your account, arrange shipping, facilitate returns and exchanges, and create a customized shopping experience for you.

Marketing and Advertising

We may use your personal information for marketing and promotional purposes, such as sending marketing, advertising, and promotional communications by email, text message, or postal mail, and showing you online advertisements for products or services on the Services or other websites, including based on items you have previously purchased, added to your cart, or otherwise interacted with.

Security and Fraud Prevention

We use your personal information to authenticate your account, provide a secure payment and shopping experience, detect, investigate, or take action regarding possible fraudulent, illegal, unsafe, or malicious activity, protect public safety, and secure our Services.

If you choose to create an account, you are responsible for keeping your account credentials safe. We strongly recommend that you do not share your username, password, or other access details with anyone else.

Communicating with You

We use your personal information to provide customer support, respond to your inquiries, provide effective services to you, and maintain our business relationship with you.

Legal Reasons

We may use your personal information to comply with applicable law, respond to valid legal process, including requests from law enforcement or government agencies, investigate or participate in legal proceedings, and enforce or investigate potential violations of our terms or policies.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. These circumstances may include:

  • With Shopify, vendors, and other third parties who perform services on our behalf, such as IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping
  • With business and marketing partners to provide services and advertising to you
  • When you direct us, request us, or otherwise consent to our disclosure of certain information to third parties, such as for shipping products or through social media widgets or login integrations
  • With our affiliates or otherwise within our corporate group
  • In connection with a business transaction such as a merger, acquisition, or bankruptcy
  • To comply with legal obligations, enforce applicable terms or policies, and protect or defend the Services, our rights, and the rights of our users or others

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you.

Information you submit to the Services may be transmitted to and shared with Shopify, as well as third parties that may be located in countries other than where you reside, in order to provide and improve the Services.

In addition, to help protect, grow, and improve our business, we may use certain Shopify enhanced features that incorporate data and information obtained from your interactions with our store, along with other merchants and with Shopify. In these circumstances, Shopify is responsible for certain processing activities related to your personal information.

To learn more about how Shopify uses your personal information and any rights you may have, please review Shopify’s applicable privacy materials and privacy portal.

Third-Party Websites and Links

The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated with or controlled by us, you should review their privacy and security policies and other terms separately.

We do not guarantee and are not responsible for the privacy, security, accuracy, completeness, or reliability of information found on third-party sites or platforms.

Children’s Data

The Services are not intended to be used by children, and we do not knowingly collect personal information from children under the age of majority in the relevant jurisdiction.

If you are the parent or guardian of a child who has provided us with personal information, you may contact us using the details below to request deletion of that information.

As of the effective date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell” personal information of individuals under 16 years of age as those terms are defined in applicable law.

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee absolute security.

In addition, any information you send to us may not be secure while in transit. We recommend that you do not use insecure channels to communicate sensitive or confidential information.

How long we retain your personal information depends on factors such as whether we need the information to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce applicable contracts and policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the following rights in relation to your personal information. These rights are not absolute and may apply only in certain circumstances:

  • Right to Access / Know: You may have the right to request access to personal information that we hold about you.
  • Right to Delete: You may have the right to request that we delete personal information we maintain about you.
  • Right to Correct: You may have the right to request that we correct inaccurate personal information we maintain about you.
  • Right to Portability: You may have the right to receive a copy of the personal information we hold about you and request that it be transferred to a third party, in certain circumstances.
  • Right to Opt Out of Sale or Sharing for Targeted Advertising: Depending on where you reside, you may have the right to opt out of the sale or sharing of your personal information or the processing of your personal information for targeted advertising purposes.
  • Managing Communication Preferences: You may opt out of promotional emails by using the unsubscribe link in those emails. Even if you opt out, we may still send you non-promotional communications such as messages related to your orders or account.

Additional Rights for UK and EEA Residents

If you reside in the UK or European Economic Area, and subject to exceptions and limitations provided by local law, you may also have the following rights:

  • Objection to Processing and Restriction of Processing: You may have the right to ask us to stop or restrict our processing of personal information for certain purposes.
  • Withdrawal of Consent: Where we rely on consent to process your personal information, you have the right to withdraw that consent. Withdrawal will not affect the lawfulness of processing carried out before the withdrawal.

Global Privacy Control and Do Not Track

Depending on where you live, you may have the right to opt out of certain uses of your personal information for targeted advertising. If you visit our website with the Global Privacy Control opt-out preference signal enabled, we may treat this as a request to opt out for the browser and device you use to visit the website, where required by applicable law.

If we are able to associate the device sending the signal with a Shopify account, we may apply the opt-out request to the account as well.

To learn more about Global Privacy Control, visit https://globalprivacycontrol.org/.

Other than the Global Privacy Control, we do not recognize other “Do Not Track” signals that may be sent from your web browser or device.

Exercising Your Rights

You may exercise any rights available to you through the Services where indicated or by contacting us using the contact details provided below.

We will not discriminate against you for exercising any of these rights.

We may need to verify your identity before processing your request, as permitted or required by applicable law. In accordance with applicable laws, you may also designate an authorized agent to make requests on your behalf, subject to verification requirements.

Complaints

If you have complaints about how we process your personal information, please contact us using the contact details below.

Depending on where you live, you may have the right to appeal our decision by contacting us again or to lodge your complaint with your local data protection authority.

International Transfers

Please note that we may transfer, store, and process your personal information outside the country where you live.

If we transfer personal information out of the European Economic Area or the United Kingdom, we will rely on recognized transfer mechanisms such as the European Commission’s Standard Contractual Clauses or other equivalent safeguards, unless the transfer is to a country recognized as providing an adequate level of protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for operational, legal, or regulatory reasons.

We will post the revised Privacy Policy on this website, update the “Last updated” date, and provide notice where required by applicable law.

Contact

If you have any questions about this Privacy Policy, our privacy practices, or would like to exercise any rights available to you, please contact us using the details below:

  • Email: dripdrip@packmini.com
  • Address: Rm D07, 8/F, Kai Tak Factory Building, 99 King Fuk Street, San Po Kong, KL, HK

For the purposes of applicable data protection laws, we are the data controller of your personal information.